Privacy Policy
SECTION 1 — WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect personal information such as your name, billing and shipping address, email address, and phone number.
When you browse our website, we also automatically receive your computer’s Internet Protocol (IP) address to help us learn about your browser, device, and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, promotions, and other updates.
SECTION 2 — CONSENT
How do you get my consent?
When you provide personal information to complete a transaction, verify your payment, place an order, arrange for a delivery, or return a purchase, we infer that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason (such as marketing), we will either ask you directly for your express consent or provide you with an opportunity to decline.
How do I withdraw my consent?
If, after you opt in, you change your mind, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us at info@truesupply.net or by mail at:
True Supply
50 Stanley Street, Central, Hong Kong
SECTION 3 — DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 — PAYMENTS AND DATA STORAGE
Our store is built on WooCommerce, an open-source e-commerce platform that integrates securely with WordPress.
Your data is stored through our website’s hosting provider and WooCommerce’s data system on a secure server protected by encryption and firewalls.
Payments:
If you choose a direct online payment gateway (such as Stripe or PayPal) to complete your purchase, your credit card data is encrypted using industry-standard security protocols (SSL/TLS).
Your payment information is processed directly by the payment gateway and is not stored on our servers.
All payment processors we use comply with the Payment Card Industry Data Security Standard (PCI-DSS) requirements to ensure the secure handling of credit card information.
SECTION 5 — THIRD-PARTY SERVICES
In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers—such as payment gateways, shipping partners, and analytics tools—have their own privacy policies regarding the information we must provide to them for your transactions.
We recommend reviewing the privacy policies of these providers to understand how they handle your personal data.
If you engage in a transaction involving a third-party provider, your data may become subject to the laws of the jurisdiction in which that provider or its facilities are located.
Once you leave our website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links:
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 — SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
All transactions on our site are encrypted using Secure Socket Layer (SSL) technology.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional accepted security standards.
SECTION 7 — COOKIES
We use cookies to help enhance your browsing and shopping experience.
Cookies are small text files that are placed on your device to help our site remember your preferences and cart contents between visits.
Examples of cookies we use:
woocommerce_cart_hash — helps WooCommerce determine when cart data changes.
woocommerce_items_in_cart — stores items in your shopping cart.
wp_woocommerce_session_ — contains a unique code to identify your session.
wordpress_logged_in_ — used for user login authentication.
__stripe_mid, __stripe_sid — used for secure payment processing.
You can disable cookies in your browser settings, but this may affect the functionality of the site.
SECTION 8 — AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use this site.
SECTION 9 — CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, so please review it periodically.
Changes and clarifications take effect immediately upon posting on the website.
If we make material changes, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances (if any) we disclose it.
If our business is acquired or merged with another company, your information may be transferred to the new owners to ensure continued service.
SECTION 10 — SMS COMMUNICATIONS
We may use your mobile phone number to send SMS communications for promotions, alerts, and updates related to our products and services.
Non-Sharing of Mobile Numbers: Your number will not be shared or sold to third parties except as required by law or necessary to deliver our SMS service.
Purpose: To deliver promotions, product updates, and alerts.
Message Frequency: 2–5 messages per month, depending on your interaction.
Costs: Standard message and data rates may apply as per your carrier.
Opting Out: You can opt out anytime by replying “STOP” to any message. You will still receive other types of communication (e.g., email) unless you opt out separately.
For questions about our SMS program, contact info@truesupply.net.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at:
info@truesupply.net
or by mail at:
True Supply
[Re: Privacy Compliance Officer]
50 Stanley Street, Central, Hong Kong
