Terms of service

OVERVIEW

This website is operated by True Supply. Throughout the site, the terms “we”, “us”, and “our” refer to True Supply.
True Supply offers this website—including all information, tools, and services available from this site—to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or content contributors.
If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following such changes constitutes acceptance of the revised Terms.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction (including copyright laws).
You must not transmit any worms, viruses, or code of a destructive nature.
A breach or violation of any Terms will result in immediate termination of your Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
Headings in this agreement are included for convenience only and do not limit these Terms.

SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material provided is for general information only and should not be the sole basis for decisions without consulting more accurate sources.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update information. You agree it is your responsibility to monitor changes.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service at any time without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 — PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website and may have limited quantities.
We have made every effort to display the colors and images of our products accurately; however, we cannot guarantee your screen’s color accuracy.
We reserve the right—but are not obligated—to limit sales of products or services to any person, region, or jurisdiction and to limit quantities.
All descriptions and pricing are subject to change at any time without notice.
We do not warrant that product quality, services, or information will meet your expectations or that any errors will be corrected.

SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. Restrictions may apply per person, household, or account.
You agree to provide current and accurate purchase and account information and promptly update it, including your email and payment details, to ensure successful transactions.
For more details, please review our Returns Policy.

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control or responsibility.
You acknowledge that access to such tools is provided “as is” and “as available,” without warranties or endorsement.
Use of any optional third-party tools is entirely at your own risk, and you should review the terms of the respective provider(s).

SECTION 8 — THIRD-PARTY LINKS

Certain content, products, and services available via our website may include materials from third parties.
We are not responsible for examining or evaluating third-party content or accuracy and assume no liability for materials or services provided by third-party websites.
We encourage you to review third-party policies before engaging in any transaction. Complaints or concerns regarding third-party products should be directed to the third party.

SECTION 9 — USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send us creative ideas, suggestions, or materials (collectively, “comments”), you agree that we may use, edit, publish, and distribute them at any time without restriction.
We are under no obligation to maintain any comments in confidence, to pay compensation, or to respond.
You agree your comments will not violate any third-party rights or contain unlawful or harmful material. You are solely responsible for your comments and their accuracy.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site that contains typographical errors or inaccuracies related to product descriptions, pricing, or availability.
We reserve the right to correct or update information or cancel orders if any details on the site are inaccurate.
We are not obligated to update or amend information except as required by law.

SECTION 12 — PROHIBITED USES

You are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit or perform unlawful acts;
(c) to violate any laws or regulations;
(d) to infringe on our or others’ intellectual property rights;
(e) to harass, abuse, or discriminate;
(f) to upload viruses or malicious code;
(g) to collect others’ personal data;
(h) to spam or phish; or
(i) to interfere with the security features of the Service.
We reserve the right to terminate your use of the Service for violations.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free service.
You agree that use of the Service is at your sole risk.
All products and services are provided “as is” and “as available,” without warranties of any kind.
True Supply, its directors, employees, and affiliates shall not be liable for any damages—including indirect or consequential damages—arising from your use of the Service or products purchased through it.

SECTION 14 — INDEMNIFICATION

You agree to indemnify and hold harmless True Supply, its affiliates, officers, employees, and contractors from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.

SECTION 15 — SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be enforced to the fullest extent possible, and the remaining provisions shall remain in effect.

SECTION 16 — PAYMENTS AND IMPORT CHARGES

Orders may be subject to import fees, taxes, customs duties, or other related charges imposed by the destination country.
These fees are not included in the product price and must be paid by the recipient.
True Supply is not responsible for such charges and will not issue refunds for unaccepted or undelivered packages unless otherwise agreed in advance.

SECTION 17 — AI-POWERED TOOLS DISCLAIMER

Our website may use AI-powered tools (such as chatbots) to assist customers.
These tools are designed to provide helpful responses but may not always be accurate or up-to-date.
For sensitive or complex inquiries, please contact our team directly at info@truesupply.net.
By using these tools, you acknowledge and accept that True Supply is not liable for any errors or damages resulting from AI-generated information.

SECTION 18 — TERMINATION

These Terms remain effective until terminated by either you or us.
You may terminate at any time by ceasing use of our site.
We reserve the right to terminate or restrict your access without notice if we believe you have violated these Terms.

SECTION 19 — ENTIRE AGREEMENT

These Terms, together with any posted policies, constitute the entire agreement between you and True Supply and supersede all prior agreements or communications.

SECTION 20 — GOVERNING LAW

These Terms and any related transactions shall be governed by and construed in accordance with the laws of Hong Kong.

SECTION 21 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update or modify these Terms, and continued use of the website constitutes acceptance of any changes.